Read the text on the left pane and use the clues to answer the questions on the right pane.
Being able to communicate effectively with English-speaking customers can lead to better relationships and increased customer satisfaction. In the hospitality industry, it is important to communicate effectively with customers, as it can lead to repeat business, positive word-of-mouth, and increased customer satisfaction. Agritourism is a special kind of tourism entailing tighter relations with clients; therefore, interpersonal relations and communication with clients are essential for the business. By learning English, non-native speaking prospective agritourism entrepreneurs will be able to communicate effectively with customers from English-speaking countries, which can help them better understand their needs and tailor their services accordingly. Additionally, non-native English speakers who are proficient in the language will be able to understand and respond to customer complaints and feedback effectively, which can help to resolve issues and improve customer satisfaction. They will be able to understand and respond to online reviews and feedback, which can help to improve their online reputation.
True or False: English is the only language an agritourism entrepreneur should learn.
True
False
Which of the following is/are not benefit(s) of speaking English (select all that apply).
What is the meaning of 'positive word-of-mouth'?
Clients will eat more.
Agritourism entrepreneurs will make more money.
Spoken English is the only language needed for good communication.
Satisfied visitors to the agritourism farm will probably speak to friends about their nice experience and, therefore, will act as ambassadors to attract more visitors to the farm.
Which of the following is the most appropriate header for this paragraph?