Listen Up

Listen and fill-in the blanks using the terms from the drop down menu
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Prepare for the test (Read carefully)
1) Click here to listen to the audio recording at normal speed.
2) Return to this tab and read while listening.
3) Check the drop down menu of terms at each blank.

Take the test.
1) Click here to listen to the audio with a 5-second break between segments.
2) Fill in the blanks using the drop down menu.

Terms in the drop down list of terms are sorted alphabetically.

After the test, click here for a review listening of the entire text. You will have 3 seconds between segments to make any corrections.
In the hospitality sector, there are certain aspects of to take into , such as seasonality, which may affect your customers’ flow.
The many business management software available online can help your business keep track of bookings and avoid problems such as ;
or can register the number of expected guests so you can plan provisions and supplies;
or can provide online ticketing and reservation services for tours or products you offer.
There are many ways you can collect feedback from your customers; for example, a guest book at the for guests to leave comments about their stay,
or forms or short surveys available online or emailed to guests after their departure,
or reviews and comments via third party websites.
Communication within your business is key to ensure that everyone has the proper and to work towards a common goal.
Good communication skills are a major component of .